Why is Social Media Marketing Important to a Veterinary Practice?
As a busy vet, it can be extremely challenging to develop and foster relationships with our clients in the short time we have during an appointment. Research has shown, however, that it is these relationships that create loyal clients, and that those loyal clients will want to share their experience with their own friends and family through word of mouth. So, how can we overcome this hurdle of time constraints and still connect with our clients? The answer is simple: through veterinary social media marketing. Here are just a few of the many benefits SMM can have for your practice.
Your clients already know about the quality veterinary care you provide to their animals, but to really solidify your brand, you need to connect with people on a personal level. Veterinary social media marketing lets you engage with your existing clients and reach prospective clients in a way that advertising and other forms of marketing simply can’t. The more time you invest in social media, the more you will be able to interact with your audience and the more likely they will be to recommend your page to their own networks. This means increased exposure for your brand, which leads to further growth of your veterinary practice.
Customer Service and Feedback
Social media platforms provide the perfect method for delivering customer service through direct interaction with your clients and prospects. It’s also an excellent way to gather valuable feedback and, more importantly, address that feedback when it’s not positive. Suppose a client who was dissatisfied with something that happened during a recent visit to your clinic posted a negative review online. With veterinary social media, you can respond in a positive and timely manner, satisfying the unhappy customer while also showing prospects that you care and do what’s necessary to correct problems if and when they arise.
New Client Acquisition
Public forums like Facebook are powerful tools when it comes to lead generation. Veterinary practices can benefit from these social platforms by offering promotions and other specials that will both please existing clients as well as attract new ones, ultimately resulting in an overall boost in business.
Social media has essentially broken down the barriers that busy veterinary practices once faced and provided a convenient means to connect with customers and prospects. Not only are you able to interact with people on a professional level, but you can now reach them on a more personal and emotional level as well. You can communicate directly with your followers, ask them for feedback, and provide them with valuable online resources for their pet needs. Most importantly, you can show existing clients and interested prospects that you are there for them, that you are listening, and that you truly care. These positive interactions foster good will, which is an essential part of keeping your current clients happy and attracting new ones at the same time.
Veterinary social media marketing provides the modern veterinary practice with the tools necessary to solidify your brand and forge those lasting relationships that are so important in successful practices. These are just a few of the many benefits that SMM can have for a veterinary practice. So, what are you waiting for? Your clients and prospects are using social media, and they’re waiting for you to join the conversation.