Transactional vs. Relational – Conveying Value to Your Clients

How many times has your receptionist fielded a call that went something like this:
“Hello. How much do you charge for [insert service here]?”
The way your …

The High Stakes of Poor Client Service

In life, especially in business, first impressions are everything. In fact, the first interaction a client has with your practice could directly influence whether or …

5 Tips for Winning Back Dormant Clients

Did you know that it can cost up to five times as much to acquire a new client as it does to retain an …

Conversation Starters for the Introverted Vet

By now you’ve probably figured out that the secret to long-term, loyal clients is relationships. But what about if you’re an introvert? In other words, …

How to Save for Retirement (and What NOT to Do)

For veterinary professionals, keeping a business afloat can be challenging in and of itself. Putting aside extra money for retirement is rarely on the radar, …

6 Things to Keep in Mind When Outsourcing for Your Practice

Running a small veterinary clinic can be challenging – especially when you’re working with an equally small budget. But important tasks like billing, marketing and …