Retain Current Clients

Retain Current Clients

Sounds like another simple mission, but many practices are losing current clients at an alarming rate, and not filling the void with new ones.

With more and more competition (so many choices for the pet owner) and huge client expectations, it’s no longer good enough to give pet parents an OK experience when they come into your practice.

These days you have to WOW your clients – everything about their experience needs to be exceptional so they’ll keep coming back, and will tell their friends and family how great you are along the way!